The Secure Login System is an extra layer of security. Aside from your username and password, you are required to enter randomly selected codes from a security device. Therefore, if someone else has access to your username/password, the person would be unable to log in as he or she would not possess the security device.
You can request a security device by logging into Account Management and selecting Manage Account > Security > Secure Login System > Security Device or by downloading our app on Android and App stores called HandyKey. Visit our How-to page for instructions on how to activate your account through the HandyKey app.
You may not fully dis-enroll from the SLS system. If you have an activated permanent device, you can request a partial SLS opt out which would not require use of the codes to log in to the platforms. To request a partial opt out, log in to Account Management and select Manage Account > Security > Secure Login System > SLS opt out. Continue with the prompt to confirm the request.
A security device can either be a physical card mailed to you or your smartphone with the downloaded HandyKey app.
Give our Customer Service team a call. For security purposes, we can only release login information over the phone once your identity has been verified. The security team will provide you with a temporary token that lasts 48 hours. Within those 48 hours, log in to Account Management and request a new temporary code card. Once the temporary code card has been activated, be sure to follow the prompts to request a permanent code card.